ProTech delivers proactive maintenance services through our flat-rate IT Support Service. Designed to reduce your costs, increase your profits and mitigate your business risks, we partner with you as your Virtual CIO and IT Department, allowing you to focus on running your business, not your technology.
Our relationship begins with evaluating your current state of technology, including infrastructure, hardware and line-of-business applications and vendors. We work with you to identify your critical business processes, pain points and vulnerabilities, and perform a threat analysis to determine your business risks. Completing this process allows us to design a Technology Plan that aligns with your long-term business goals.
We become an extension of your business, and true Partner. Because our Service Plan is based on a flat monthly fee allowing you the ability to budget your IT costs annually, we assume both the financial and technical risks in our relationship, fueling our commitment to continuously identify and deliver solutions that improve your efficiencies and reduce downtime – as a true Partner should.
"Signing up for ProTech’s Managed Services offering was one of the best technology decisions that my firm has made. ProTech’s proactive approach through Managed Services reduces the burden on in-house resources and increases the reliability of our technology systems. It is also comforting to know that a trusted company such as ProTech is constantly monitoring our systems and backups and responding instantly to our IT needs."
- Blake Gibson, Attorney, Pietrangelo Cook PLC and Chair, Memphis Bar Association’s Technology Section
Advantages of Managed Services
- Increased Operational Efficiency
- Ensures that critical business processes and services are highly available
- Manage IT resources to ensure optimal productivity
- Decreased Response and Resolution Time for Issues
- Remote service desk delivers response and resolution much more quickly than an onsite-only support process allows
- Eliminates the need to wait for an on-site service call
- Cost Savings
- Proactive hardware and software maintenance, patching, and updating process helps to eliminate high emergency repair costs
- Ability to Budget for IT Costs
- Provides a flat-fee proactive IT support plan
- Mitigate Business Risk
- Comprehensive solutions for email filtering, encryption and archiving
- Manage compliance and increase productivity with Email and Web protection
- Effective data backup and protection plan and process
- Business continuity planning in the event of disaster
- Technical support services designed to allow you to focus on running your business
- Trusted advisor and virtual CIO, we become your team of trained, certified professionals who quickly and effectively work to eliminate IT problems and continually introduce new solutions aimed at reducing costs, improving efficiencies and mitigating business risks
- Peace of Mind
- Proactive network monitoring and management
- Secured computing environment