Sales & Support | 800.459.5100 | 901.767.7550

Support Desk

Just Pick Up the Phone

How much is it worth to your organization to receive help when you need it? Sometimes it is the difference between getting that task, project or bid completed on time, or missing your deadline. Face it - that equates to real dollars and cents. Our Support Desk is available 24 hours a day, 7 days a week, 365 days a year because you never know when you will need us.

 

Support When You Need It

  • User Maintenance
  • Backup Systems monitoring & maintenance
  • Virus System monitoring & maintenance
  • SPAM System monitoring & maintenance
  • Server Patches & Updates
  • Workstation Patches & Updates
  • Network Traffic monitoring & reporting
  • Intrusion Detection/Prevention & monitoring
  • Network Security auditing & monitoring
  • Server(s) utilization monitoring & reporting

 

Our Support Desk personnel are certified to support all Microsoft Network Operating Systems, Desktop Operating Systems, Office Applications and all versions of Outlook, Exchange Server and SQL Server, as well as Server and Desktop Hardware, Printers, Network Copiers, Scanners, Smartphones and PDA's.

 

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Testimonials

"Signing up for ProTech’s Managed Services offering was one of the best technology decisions that my firm has made. ProTech’s proactive approach through Managed Services reduces the burden on in-house resources and increases the reliability of our technology systems. It is also comforting to know that a trusted company such as ProTech is constantly monitoring our systems and backups and responding instantly to our IT needs."
Blake Gibson, Attorney, Pietrangelo Cook PLC and Chair, Memphis Bar Association's Technology Section