Why Should You Outsource Your IT Helpdesk: 5 Compelling Reasons
Tired of your IT staff bogged down with helpdesk tasks? Consider outsourcing! Here are 5 compelling reasons why:
Cost Savings
- Reduce overhead: Eliminate salaries, benefits, equipment, and training costs associated with in-house support.
- Pay-as-you-go model: Outsource providers charge based on usage, avoiding fixed IT costs.
- No hidden fees: Transparent pricing reduces budget surprises.
Expertise & Efficiency
- Access a pool of specialists: Get expert support across various technologies, not limited by internal skills.
- Standardized processes: Benefit from best practices and optimized workflows for faster resolutions.
- 24/7/365 support: Ensure uninterrupted service, even during off-hours and high-demand periods.
Improved Employee Productivity
- Shift IT focus to strategic initiatives: Free up your IT team to concentrate on core business projects.
- Reduce employee disruptions: Helpdesk issues get resolved quickly, minimizing productivity loss.
- Boost employee satisfaction: Timely and effective support enhances user experience and morale.
Enhanced Security & Compliance
- Access advanced security tools: Outsource providers invest heavily in robust security measures.
- Regular system audits: Proactive monitoring and threat detection safeguard your data.
- Compliance assistance: Stay ahead of changing regulations with expert guidance.
Scalability & Flexibility
- Adapt to changing needs: Easily scale support up or down as your business grows or requirements shift.
- Focus on your core business: Outsource non-core functions to maintain agility and adapt to industry trends.
- Reduced burden on internal resources: Allocate your talent to projects that directly impact your bottom line.
What Services Do Our Support Desk Experts Provide?
Setup Tickets
Whether your team needs software updates, help setting up new employees, or issue alleviation related to connection, we can help get your team up and running.
Basic Hardware Support
Having trouble with your keyboard? Can't get your screens to present appropriately? Our 24/7/365 dedicated support experts have your back, no matter the time.
General Networking Support
Issues with your VPN? Leave networking support to our team. We'll have your staff up and connected in no time.
General Operating System Support
Operating systems have you down? Our IT service desk can help your end users navigate a number of common operating systems.
Basic Printer Support
You would think printing would be a breeze, but for many employees, it's a major headache. Let our team handle the copier crisis.
General Application Support
There's nothing more frustrating or productivity-slashing than a glitching application. From Microsoft 365 to your other key business applications, we can get applications back to work.
Application Support Escalations
Having trouble with custom applications? We can be your first line of defense. We can field requests and determine whether your engineers need to get involved.
Services Status Requests
Is your team constantly checking in on outages? Let us field the questions so you can stay on track.
System Escalations and Vendor Escalations
Our team knows what we can (and can't) do. We'll move things up the chain of command and to the appropriate expert to ensure your team gets help in a timely fashion.
Setup Tickets
Setup Tickets
Whether your team needs software updates, help setting up new employees, or issue alleviation related to connection, we can help get your team up and running.
Basic Hardware Support
Basic Hardware Support
Having trouble with your keyboard? Can't get your screens to present appropriately? Our 24/7/365 dedicated support experts have your back, no matter the time.
General Networking Support
General Networking Support
Issues with your VPN? Leave networking support to our team. We'll have your staff up and connected in no time.
General Operating System Support
General Operating System Support
Operating systems have you down? Our IT service desk can help your end users navigate a number of common operating systems.
Basic Printer Support
Basic Printer Support
You would think printing would be a breeze, but for many employees, it's a major headache. Let our team handle the copier crisis.
General Application Support
General Application Support
There's nothing more frustrating or productivity-slashing than a glitching application. From Microsoft 365 to your other key business applications, we can get applications back to work.
Application Support Escalations
Application Support Escalations
Having trouble with custom applications? We can be your first line of defense. We can field requests and determine whether your engineers need to get involved.
Services Status Requests
Services Status Requests
Is your team constantly checking in on outages? Let us field the questions so you can stay on track.
System Escalations and Vendor Escalations
System Escalations and Vendor Escalations
Our team knows what we can (and can't) do. We'll move things up the chain of command and to the appropriate expert to ensure your team gets help in a timely fashion.
Set your expectations high. Ours are higher still.
ProTech provides a level of care that mirrors in-house support, so you won't even feel like you're working with an outsourcing service provider.
Stellar Functionality
We provide end users with 24-hour-a-day access to assistance with a range of issues related to both hardware and application support, in addition to triage services for issues that require escalation.
Enhanced Security Made Simple
We will work with you on a validation process that is easy enough for users to use but secure enough to mitigate the risk of unauthorized support requests.
Access to Industry-Leading Tools
We will utilize our ConnectWise Manage ticketing platform for ticket entry, ticket tracking, KPI dashboarding, SLA tracking, and knowledge base building. We will either utilize extensions on your phone system for incoming calls and queues or have a forwarding mechanism to send calls to our phone system.
Why partner with ProTech's SDaaS?
Simply put, we hire the best technical talent to provide our clients with the best in class service. To be the BEST, we pioneered the model around our clients to fit their needs. Our dedicated support experts provide advanced troubleshooting support that will keep your business running smoothly. Our model allows us to support clients that have a presence across the US and the globe.
